The other day we did a remote starter installation in a 2010 vehicle. We did everything by the book, soldered every connection and verified all of the wires. When we tested it out, the vehicle would not start. Double checked. Triple checked. Everything was right. We were stumped.
So we did the next logical step and called technical support at Compustar. We verified everything with them and sure enough, we had done everything correctly. The tech asked us if we would give him 30 minutes and he would call us back. 25 minutes later he called and said that he had contacted a company called ADS. ADS makes the bypass modules that we use to interface with various vehicles. They slide into the bottom of the starter “brain” and we program them with a PC. Each car on the road has a specific set of firmware that needs to be “flashed” onto the module.
Apparently, the particular vehicle that we were working on needed a little tweak to the firmware. The engineers at ADS made this tweak, sent it to us and we flashed the module. The vehicle started on the first try! Compustar and ADS saved our day.
Had this been a different brand, there would likely have been one of two different outcomes: 1. We would have had to wait weeks or months until a new module was released or 2. We would have been put on a list and perhaps got the new firmware in a couple of days or weeks. End result would have been a black mark on Mobile Edge and a very unhappy customer. Their ability to correct this situation in less than 30 minutes was nothing short of remarkable and proved to us yet again that we have partnered with a world class remote car starter manufacturer.