Lately, I’ve had some clients mention that other shops have immediate availability in their schedules. Why should they wait for us when someone else can do it right away? Others have mentioned that some shops brag about being able to install something in an hour while the client waits. At Mobile Edge, we ask to have your vehicle for the entire day.
If one shop has walk-in availability and the other shop is booked out a couple of weeks, doesn’t that beg the question “Why is the first shop not busy and the other shop is?” It’s like 2 restaurants on the same block. One can seat you right away in a half empty dining room. The other is accepting seatings for next week. Isn’t it logical that the locals know that the really good food is at the second restaurant?
Now let’s talk about this speedy installation. When you are adding something to your vehicle, I suspect it’s because you want to use and enjoy it every time you go for a drive. You want it to work right and look good for years to come. I’d certainly not want to rush the fellow (or gal) who is doing the installation. I’d want them to take their time. I’d want them to take care of my vehicle and make sure that the job is done right. At Mobile Edge, our installers are not working on a deadline. They do not work with the pressure of knowing that a client is waiting out front for them to finish. Whenever I hear “but the other shop said they can do it in an hour” the first thing I think is this: “Why do other shops brag about that? It’s the last thing in the world that I would EVER brag about.”
“We can’t do a Mobile Edge install in an hour.”
Consider this: We do not require your vehicle for the day to inconvenience you. Quite the opposite. It is a HUGE inconvenience when the job is not right and you need to return to have something corrected. We do everything in our power to lower the possibility of this. We spend the better part of 30 minutes just preparing a vehicle for installation. This is before a single screw is turned or a piece of tint is cut. We spend a similar amount of time in Quality Control after the job is done. We do this to make sure that you do not need to return for something that could have been prevented. In short, we do everything possible to NOT inconvenience our customers.
In a perfect world, we would love to do walk in appointments all the time. We love saying “YES” as often as possible. But then we would be like that restaurant with the half empty dining room. We would rather be the quality restaurant that everyone is talking about. Heck, I’d even love to be able to install your starter or tint your windows in 1 hour. I could sell a lot more that way. But that would mean compromising the way that we do things. It would mean cutting corners and rushing the work through. That’s not how we’ve gained the reputation that we enjoy. As long as I own Mobile Edge, quality will always trump quantity and speed. That’s what you really want anyway…. Isn’t it?